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FAQs

  • What color can I choose?

We have a total of 18 colors (for custom products)to choose from. 8 of these are white when the sign is turned off and colored when the sign is switched on. The remaining 10 colors come with a cover on the tube so that even when the sign is turned off it still shows its color (just not as bright).

We can also offer a color change option for certain types of signs. Please request a specific quote for this.

  • What font can I choose?

We have developed our own range of over 20 type fonts, including cursive, block and double lined fonts. Ours is the most extensive selection offered by an LED neon sign maker. What's even better is that we can work with almost any font, character set, or writing style. If the Create Your Own fonts on our neon sign maker aren't quite what you're after let us know what you need and we'll make it happen!

  • Will I get a design proof?

Once you hit the Add to Cart button, our custom sign maker will generate a design proof of your sign, with all the details of your custom order, the price and what you'll receive in the box.
Select YES if you're happy to proceed, and go straight to checkout. After payment you will recieve an order confirmation email and we will begin manufacturing your sign(s).
Select NO if you still have questions or need help. Please proceed to checkout and go through the payment process. We will then provide further assistance by emailing you a design proof to confirm details and answer any queries.
Please note, if you select NO, your order turn around time begins from your approval of the design. This may add additional time to processing. Please check your junk/spam folders. If we do not hear back from you within 7 days of our email, we will start production.

  • What if I want a sign that I can't create using your custom tool?

Our custom sign maker is perfect for creating neon word signs, personalized name signs and neon light quotes. If you are looking for something different, such as a business logo sign, customized open sign, or unique neon artwork, we would love to work with you on a design. We can do almost any font, shape, style and design - turning your vision into a neon masterpiece! Contact us with your ideas now. 

  • Do you offer a free design service?

We are happy to offer a free design service to our customers, providing one or more designs for your approval, at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production we are no longer able to offer a refund. Please note that a custom sign is automatically approved if "NO" design proof is selected when ordering.

  • Are your LED neon lights battery operated or do they plug in?

Most of Neon Yard's range of signs, lights, lamps, and wall art plug into a power socket. We do offer battery pack options for small signs, lights and lamps. Please contact us to find out if your custom design is suitable for a battery pack.

Most Neon Yard's products come with a 4.9ft transparent cord which plugs into a US certified AC adapter. The adapter has an additional 3-6ft of white cable that plugs into the socket. 

  • How do I hang / wall mount my neon light?

Hanging your new neon light sign is surprisingly easy. Custom neon signs weigh 6-11lb on average and include pre-drilled holes on the acrylic backboard. On average, most signs weigh approximately 6-11lb. Custom neon signs are safe to transport and easy to install.

For wall mounting your new neon light you’ll need one of our Sign Hanging or Wall Mounting kits. You can also do it yourself with hardware store items:

Fishing wire (we recommend using heavy duty wire and using a fisherman knot/s)
Rope (we recommend securely knotting)
Heavy duty removable hooks (We recommend using several removable hooks to hold up to 6-11lb)
Note: The above is a recommendation only. Neon Yard is not responsible for the wall mounting and/or installation of any of our products.

  • Can I use my new light sign outdoors?

If you intend to use your new custom neon sign outside, please order a outdoor Sign. Our outdoor signage range comes with an IP67 waterproof rating. An IP rating is a certification proving a product meets a certain standard of water and dustproofing/resistance. IP67 products are protected from contact with harmful dust and protected from immersion in water with a depth of up to 3.3 feet (1 meter) for up to 30 mins. They are not for underwater use.

Our standard LED neon signs are indoor signs that can be used at outdoor events, parties, etc... provided it is for short periods in fair weather, and they do not get wet. Please note that our standard signs are not watertight and should not be exposed to wet weather, extreme heat or cold.

  • What if I want a sign that is only partially neon?

You’ve come to the right place, Neon Yard also offers UV printing, so we can help you with a combination of UV printing and lightweight LED neon!

  • What's the difference between traditional glass neon and LED neon?

The main differences between glass neon signs and LED neon signs are:

Affordability: LED neon signs are cheaper than glass neon signs and easier to replace light tubes. Glass neon signs are pricier to purchase and costly to repair.
Durability: LED neon flex is made of high quality, flame retardant PVCs and is flexible. Traditional neon signs are made of fragile, breakable glass that shatters easily.
Energy Efficiency: LED neon signs have a low power usage with an input voltage of 24V/120V whereas the traditional glass version uses an input voltage of 3KV-18KV.
Safety / Suitability for Home Decor: The lower voltage means LED flex signs remain cool to the touch and there’s no glass to break. Glass neon signs are not usually considered suitable for homes with children due to the safety risks from breakages, mercury and neon gas.
Ease of Installation: LED neon signs generally do not require a specialist installation team. Unless they're very large or you need them to be installed in a specific manner, they can be hung or wall mounted as you would any other piece of wall art. The weight, fragility and power requirements of traditional glass tube neon signs usually require specialist installation.
Easy to Maintain: Neon look LED signs are practically maintenance free. Depending on the placement and climate, traditional glass neon light signs will require maintenance which must be carried out by a trained professional.
Lightweight & Portable: LED flex is considerably lighter than glass neon tubes making LED signs lightweight enough to use just about anywhere including bedroom décor, portable party lights, for events, and much more.
Noise: LED neon signs are very quiet and produce virtually no buzzing sound. Glass neon signs, on the other hand, are famos for "the buzz".
Interference: LED flex signs will not cause interference with your TV, Wifi, etc... Glass neon signs can cause interference with infrared remote controls.
Brightness: 210 Lm/m makes LED flex neon brighter than traditional glass neon which produces a warmer light at 197 Lm/m.
Lifespan: LED neon flex signs will keep shining for approximately 50,000 hours of use. Glass neon signs offer approximately 10,000 hours of use.
Nostalgic Appeal: The vintage neon look can be recreated using LED flex but it won’t be exactly the same.
We’ve highlighted the differences we are most frequently asked about in our Glass Neon vs LED Neon Signs infographic page.

  • Is LED Neon Flex more environmentally friendly?

 LED neon flex signs can be up to 10x more energy efficient than the same sign made from glass neon tubes. LED neon flex has a low power usage with an input voltage of 24V/120V. Compared to a typical glass neon sign's input voltage of 3KV-18KV, LED neon signs have lower electricity costs and greater safety. When used correctly, LED neon flex signs have a lifespan that can be up to 5x longer than glass neon signs which means less wastage. Finally, LED neon signs do not contain neon gas, mercury or any other harmful chemicals that can make recycling difficult. 

  • What other types of signs can you do?

We can create neon business signs, open signs, LED neon lights for home décor, bar signs, neon wall art, weddings, birthdays, events, personalized gifts, and more. We also offer UV printing to complement your neon sign!

  • Does my new sign come with a warranty?

Neon Yard products include a 24 month warranty which covers electrical components when used appropriately. Resolution for faulty signs will be dependent on the source of the fault and will be determined between Neon Yard and the purchaser.


Warranty Coverage for Hard Wired & Installed Signs - Neon Yard bears no responsibility for any costs incurred when installing and/or uninstalling your sign. If, in the unlikely event that your sign is experiencing a presumed fault, we will request photos and videos for diagnostic purposes and may require the sign to be sent back to us for replacement or repair. If you have chosen to have your sign installed and/or hard wired, Neon Yard takes no responsibility for any costs incurred due to uninstalling and/or re-installing your sign. If your sign has been hardwired in by an electrician it is at our sole discretion to decide if the occurring fault is covered under our 24 month warranty.


If you still have questions we're happy to help. Just give us a shout and tell us what you need. We look forward to hearing from you.